Return and refund policy

1. Eligibility for Returns

We accept returnswithin 30 days from the date of receipt，subject to the following conditions:

• The goods must be unused, in their original packaging, and in The status of being available for sale again.

• Proof of purchase (order number or confirmation email) is required.

• Returns must be authorized by our customer support team before they can be sent back.

2. Non-returnable items

We do not accept returns or refunds in the following cases:

• Items damaged by misuse, accident, or unauthorized modification

• Headphones or earbuds that have been opened for hygiene reasons (unless the headphones themselves are defective)

• Gift cards or promotional items

3. How to request a return

For returns, please contact us via email. PleasePlease include your order number, reason for return, and photos (if any) in the email.
. We will provide you with return instructions and a return address.

4. Refund

Once we have received and inspected your return, we will notify you if your refund request has been approved.

• If approved, your refund will be returned to your original payment method within 5-10 business days.

• Shipping costs are non-refundable unless the return is due to our error or product defect.

5. Exchanges

We only replace items that are defective or damaged upon arrival. If you need to exchange the same item, please contact us.

6. Damaged or defective products

If your item arrives damaged or defective, please Please contact us by email7 daysWhen you receive the item item description and photos. We will solve the problem as soon as possible.